SHIPPING
AiA currently ships to Puerto Rico and the United States via USPS.
-
Processing Time: 1–3 business days.
-
Estimated Delivery Time: 3–5 business days after your order has been shipped.
Please note that shipping times are estimates and may vary due to carrier delays, holidays, weather conditions, or other circumstances beyond our control.
Once your package has been shipped, AiA is not responsible for delays caused by USPS.
LOCAL PICK-UP
Local pick-up is available by appointment only.
Available locations:
-
San Juan, Puerto Rico
-
Caguas, Puerto Rico
Customers will receive an email with pick-up instructions once their order is ready.
RETURNS & EXCHANGES
Due to the nature of our products and for hygiene and safety reasons, all sales are final.
We do not accept returns, exchanges, or order modifications once a purchase has been completed.
Please review our size guide carefully before placing your order.
DAMAGED OR DEFECTIVE ITEMS
We carefully inspect every order before shipment.
If you receive an item with a manufacturing defect or damage, please contact us within 48 hours of delivery at:
Your email must include:
-
Your order number
-
A description of the issue
-
Clear photos of the product
Once reviewed and approved, AiA will offer either:
-
A replacement item (if available), or
-
Store credit equal to the purchase price.
Claims submitted after 48 hours may not be accepted.
ORDER CANCELLATIONS
Once an order has been placed, it cannot be canceled, modified, or refunded.
Please review your order carefully before completing your purchase.
LIMITED DROPS
AiA currently releases limited-edition collections.
Once a product sells out, restocks are not guaranteed.
SIZE GUIDE
Customers are responsible for reviewing the Size Guide before placing an order.
If you have questions regarding sizing, please contact us before purchasing.
PROMOTIONAL CODES
Only one promotional code may be used per order.
Promotional codes cannot be combined unless otherwise stated.
PAYMENT METHODS
We currently accept:
-
Shopify Payments
-
ATH Móvil
-
Cash (Local Pick-Up only)
CONTACT
Customer Support
Instagram & TikTok:
@aiarzuagapr
Thank you for supporting AiA.